Superbox FAQs

What is SuperBOX S6 ?

Superbox S6 is the latest version of the 6th generation SuperBOX in 2024. Moreover, offering an exceptional Android TV box experience for streaming your favorite TV shows and movies. Furthermore, with its 4GB RAM , this device offers a powerful multimedia experience. The S6 supports both Ethernet and dual-band WiFi connections, providing a stable streaming experience with high-speed connectivity. Additionally, its Bluetooth remote control features voice command and hotkey functions for easy navigation and content discovery.
Furthermore, the Superbox S6 comes in two versions: S6 Max and S6 Ultra. Besides, the new version of Superbox has significant improvements in the user interface. Nevertheless, the new interface of Superbox brings major changes to the look of the system’s applications.
Additionally, there are 2 new features such asTime Shift and Parental Control.

What is SuperBOX S6 Max?

Superbox S6 Max is the latest version of the 6th generation SuperBOX in 2024. Moreover, offering an exceptional Android TV box experience for streaming your favorite TV shows and movies. Furthermore, with its 4GB RAM and 64GB storage, this device offers a powerful multimedia experience. The S6 supports both Ethernet and dual-band WiFi connections, providing a stable streaming experience with high-speed connectivity. Additionally, its Bluetooth remote control features voice command and hotkey functions for easy navigation and content discovery.
Additionally, there are 2 new features such asTime Shift and Parental Control.

What is SuperBox S6 Ultra?

SuperBox is an English-based Android TV box for home streaming entertainment. the SuperBox S6 Ultra allows you to catch up on programs from the past 8 hours, ensuring you never miss a moment of your favorite shows. The latest SuperBox S6 Ultra has 4GB of RAM and 128GB of storage, utilizes a quad-core ARM Cortex-A53 processor, supports Android 12.0 OS and 2T2R dual-band WiFi 6. By simply connecting to your TV and the internet, you’re free to enjoy the smoothest home theater experience.

What's the difference between SuperBoxS5 Max and S4 Pro ?

Compared to the SuperBox S4 Pro, the new SuperBox S5 Max offers several key upgrades:
1.A more advanced Voice Control system.
2.Increased memory with 4GB DDR and expanded 64GB storage.
3.Enhanced WiFi 6 support for better connectivity.
4.Faster Ethernet speeds up to 1000 Mbps.
5.Sleek new alloy casing.
6.Updated interfaces.

Can the remote control of SuperBox S5Max be used on S4 Pro and other models ?

No, the SuperBox S5 Max remote control, named RC-200, uses a unique chip and system designed specifically for the upgraded voice control functionality. This Bluetooth remote control is exclusive to the SuperBox S5 Max and cannot be used with other models, nor can other remotes be used with the S5 Max.

What are the commands to open app inSuperBox S5 MAX ?

SuperBox S5 Max integrates Google Assistant, simplifying the process of searching for apps, information, movies, and other content. Once you’ve connected the remote to the box via Bluetooth, you can utilize the Voice Control function by holding the “voice” button and speaking the following commands:
1: TV Box Settings:
*Say "Settings" to configure your TV box.
*Say "WiFi" to set up a WiFi connection.
*Say "Date" to adjust the time and date.
*Say "Display" to set up your TV screen display.
*Say "Apps" to access the app store.
*Say "OTA" to perform an OTA update.
2: Install and Uninstall Applications:
*Say "Download/Install/Update/Upgrade + app name" to download and install an app.
*Say "Delete/Uninstall + app name" to remove an app.
3: Open/Close Apps:
*Say the application's name to open it.
*Say "YouTube" to open the YouTube app.
*Say "Browser," "Chrome," or "Open Chrome" to launch the Chrome app.
*Say "TV" to start watching TV.
*Say "Video" to watch movies or TV series.
4: Return to the Home Screen:
*Say "Home" on any screen to return to the Home Screen.
5: YouTube Searching:
Open YouTube, press the voice button once to activate the voice search function, then hold the voice button and speak to search anything on YouTube.
6: TV Channel Searching:
Say "Channel's name + in TV" to watch a specific TV channel.
Say the channel's name while watching to switch to that channel.
7: Movie/TV Series Searching:
Say "Movie's name + in video" to watch a specific movie.
Say "TV Series' name + in video" to watch a specific TV series.
Say the "Movie's name" in the VOD section to search for a movie.
Say the "Director's name" to find movies by that director.
Say the "Actor's name" to find movies featuring that actor.

How to connect the remote control to theSuperBox S5 Max ?

Begin by inserting two AAA batteries into the remote control and powering on the SuperBox S5 Max. Position the remote and TV box within 10 inches of each other, then press the Voice button on the remote. Next, hold down the [OK] and [Return] buttons simultaneously until the indicator light starts flashing for pairing. Continue pressing the [OK] button until the red light stops blinking. To confirm the connection, navigate to [Settings]–[Bluetooth] and check if the 'RC-200' device is listed. If you encounter any issues with the Bluetooth or voice command functions, try reconnecting and pairing the remote again. Additionally, you can use Google Assistant commands to easily find apps or discover new content.

Video Tutoral

How to set up SuperBox S5 Max ?

Step 1 – Agree to the Disclaimer Notice – (Press [OK])
Step 2 –Select your internet connection (Either Ethernet or WiFi)
Step2A – Ethernet Setup Plug into Router – (Press [OK])
Step 2B – WiFi Setup Select WiFi Network – (Press [OK]
Step 2C – Enter Password (Press [OK] on [Check]to Save)
Step 2D – Arrow to Connect (Press [OK] toConnect)
Step 2E – Arrow to [Next] (Press [OK] to Finish
Step 3 –Adjust Screen to fit your TV(Use UP/DOWN Arrows to Adjust – Press [OK] on Finish)
Step 4 – Pair Bluetooth Remote
Step 4A – Arrow down to Voice icon or Press the [VOICE] button on the remote
Step 4B – Hold [OK] and [Return] buttons together till indicator flashes( Press [OK] and [Return] together– [OK] )
Step 4C – Press [OK] to finish pairingNow the remote turns into Bluetooth mode and you’re able to use the VoiceCommand functionWhen speak to the remote in the first time, it will pup up the Google Assistant notice, select Sign in or Use Assistant without sign in.

Video Tutorial

Is SuperBox Legal ?

SuperBox is a legal android device. We provide hardware. It is up to customers' choices to install Apps.
As we require, users must also comply with: Each Superbox device sold comes with a signed Disclaimer notice, clearly stating that the device itself is an empty platform for entertainment purposes. It is designed to host applications that can be downloaded at the user's discretion from various app stores or the internet. We emphasize that the responsibility for selecting and streaming content via these applications rests solely with the user. The customers are advised, through our disclaimer, to ensure that their activities comply with the relevant copyright laws. As such, our product serves merely as a conduit for content and we explicitly deny responsibility for the actions taken by our customers using the device.

Does Superbox work in my country?

SuperBox operates with just an internet connection, free from country restrictions. Its compact design makes it easy to take along on your travels, perfect for plugging in at hotel rooms and staying connected wherever you go. SuperBox truly is your ideal travel companion.

What are the internet speed requirement?

For optimal performance, we recommend an internet speed of at least 8 Mbps for VOD streaming. For live HD streaming, a higher speed is preferable. Check your current internet download speed and contact us for tailored advice on ensuring the best streaming experience.

How to connect WiFi on SuperBox?

From the home screen, tap the Settings icon, then go to Network & Internet. Enable WiFi, choose your network from the list, and enter your password to connect.

Video Tutroidal

How to connect Superbox S5 to a projector?

You use an HDMI cable.
Plug one end into the HDMI output port of the projector (note: not all projectors have HDMI ports)
The other end into the HDMl port on Superbox S5 Max.

Can I play games on Superbox S5 Max?

Yes, you can play games on Superbox S5 Max.
Superbox S5 Max has the Android 12 operating system, allowing you to download the most popular games.
The Mali-G31 MP2 GPU ensures stable gameplay and maintains high image quality
There are many games you can download from the Play Store
Such as : Shadow Fight Arena – 3D Ninja1, Garena Free Fire, Alphas 8, Hitman Sniper1, Slither.io,…

How often are the updates ?

SuperBox software engineers periodically release updates to enhance your experience. Rest assured, any necessary updates and fixes will be provided to ensure optimal performance and a better user experience

How do I program my SuperBox remote?

With the SuperBox remote, you can control both your TV and the SuperBox, eliminating the need for multiple remotes.
Here’s how to set it up:

Power On: Press and hold the white power button at the top of the SuperBox remote until the red light blinks, then keep holding until it stays on.

Programming: Point your TV remote at the SuperBox remote. Press and hold the function button on your TV remote that you want to program (e.g., power button). While holding the TV remote button, press the same button on the SuperBox remote. The red light will flash three times and remain on if the function is successfully copied. 

Repeat: Continue this process to program other buttons, such as volume up, volume down, and any additional buttons you need.

Exit Programming Mode: Press any button outside the white outlined area to exit programming mode. The red light will turn off, indicating the setup is complete.

What are the delivery options?

We can ship the ordered SuperBox via DHL, UPS, FedEx, or USPS, with a shipping time of 3-7 business days

What is the warranty policy?

All SuperBox products come with a one-year warranty.

If you encounter any issues with your SuperBox Android TV box, please reach out to our customer service. Our technical support team will do its best to assist you promptly.

In the unlikely event of hardware problems that cannot be resolved, you can send the product to us for free repair within the one-year warranty period.

If your warranty has expired, you can still send your device for repair, but it will incur additional charges. We will continue to provide service and maintain your account during the repair process.

Do you have return policy ?

Yes, if you discover any defects with your SuperBox device and you are within the 1-year warranty period, please contact us immediately. We are dedicated to ensuring a smooth and hassle-free experience with our products. We will assist you in resolving any issues or promptly replacing the device to make the process as convenient and easy as possible. Your satisfaction is our top priority.